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Seeing is believing. Subscribe to
Simple Mail Manager free, now!
Subscribe me... |
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| Send legitimate email in a spam filtered world by using SMM. Reed more... |
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| We at SMM are committed to
providing you with a service
second to none. Try now, free. |
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Frequently Asked Questions |
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Newsletters and Email Messages |
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| Q. |
What is a template? How can I use it? |
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SMM templates are stylish, pre-designed, tested newsletters which have the best chance of being read. Of course you can customise any template as you like. You can also add your own text and images. |
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| Q. |
Can I send attachments with my letters or messages? |
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Yes, however, most viruses come in attachments, so this could result in your website being blacklisted by those sites which record these things. Instead, we suggest you treat the text of your attachment as part of your message or refer interested people to your website or email address. |
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Scheduling and Sending |
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| Q. |
Can I schedule the sending date and time of my campaigns? Do I need to initiate it myself? |
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Yes. You set the date and time through your control panel. We will take care of the rest. After you have specified a sending date and time, our powerful servers will automatically start the process when that time is reached. Ensure your sending dates are within your subscription period. If you have not subscribed, we shall not send. |
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| Q. |
How can I create a sign-up form for my website? |
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After you sign up (free or paid service), we will give you access to a sign-up form with easy instructions. Placing this script is as easy as copying and pasting some text from a Word document. |
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Do you allow sending of messages with adult content? |
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No. We may terminate your subscription if adult content is discovered in your message. This is a semi-automatic procedure, so first, some adult content may get through the net and also material innocently containing words usually associated with adult content may inadvertently be refused. If your business uses such material, please contact us in advance so that we may clear it. |
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Updating and Tracking |
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Can recipients update their information? |
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Yes. We provide for you to be able automatically to create a custom link for each recipient so he can update his information. |
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Does my list automatically update itself when someone unsubscribes? |
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Yes |
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Can I upgrade my account during my subscription? |
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You can upgrade your account at any time during your subscription. If you are a free subscriber, you upgrade by paying our minimum charge. |
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Technical and Control Panel |
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| Q. |
How can I create a sign-up form for my website? |
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After you sign for Simple Mail Manager, (free or paid service), we will give you access to a sign-up form with easy instructions. Placing this script is as easy as copying and pasting some text from a Word document. |
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Lists and Spam |
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| Q. |
Can I send to people on a purchased list? |
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Sorry, no. It is very important to us that we not only abide by the letter of the law of all countries but the spirit too. A bought list may violate anti-spam law. If we suspect that your list is bought-in from a "mass mailer", we may terminate your account. |
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Can I upload or download my list of recipients? |
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Of course. You can export subscriber information, including all of the demographic and custom field information you collect or that subscribers update. Similarly, you can upload any excel or comma separated values (CSV) file of your recipients. |
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Do you rent or sell email lists? |
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No. That is no part of our business. |
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Do you provide an 'unsubscribe' link in the message? When clicked, is the process automatic? |
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Yes we provide a link so the recipient can remove himself from the list whenever he wants. Removal is automatic. Removals are acknowledged and we make no effort to “persuade” a remover to stay. |
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Security and Privacy |
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How do you protect my list? |
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We do not disclose any list or data of any sort to any third party nor use it for our own benefit. This policy is strict and absolute. Our business (as well as yours) depends on maintaining this confidentiality. |
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Do you provide backup to make sure you always have my list safe? |
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We believe our systems are as safe as our business demands, but we do not accept responsibility for safeguarding your data. Instead, we give you complete access at any time to take copies of your lists. It then up to you to decide how often you need backup and how you keep it safe. |
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I have a professional requirement to send the occasional message but client confidentiality is such that I would like to close my account completely between sends and have confirmation from you that all my data has been deleted from your system. Can you help me to do that? |
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Yes, we will carry out such instructions to your precise requirement. You would simply leave and re-join. |
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If and when I stop using your services, what will you do with my lists? |
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When you leave us, we give you a choice of whether you want us to keep your data or destroy it immediately. If you want us to keep it, we will do so for one year only. |
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Support |
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How do you provide support? |
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Our support is free even for free subscribers. However, free service support may be limited in certain circumstances. Contact us here. |
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I have a particular requirement. Can you help? |
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We certainly can. Just contact us, and we will come back to you immediately to discuss your particular requirements. |
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